FAQ

Frequently Asked Questions

Google FAQ

How do I get my business on Google?
  • Google My Business connects you directly with customers, whether they are looking for you on Google Search or Google Maps. Follow our easy step-by-step instructions and you will be online in no time.
  • 1. Navigate your browser to the Google My Business Page (click here to open it in a new window) and click Start Now.
  • 2. Ensure you are logged in to the correct Gmail or Google account. If you don’t already have an account, you will be prompted to create one.
  • 3. Enter your business details into the Add your business box. 
4. Business didn't show up? Don't worry, click on None of these match, Keep the information I entered and follow these steps – you will be online in no time!
    - If you are authorized to manage the business, click to agree to the terms of service.
    - Fill out all your details, making sure you enter an accurate, complete street address and a phone number which reaches your business directly.
    - Verify your business.

5. If your business shows up in the search results that's awesome! Click on your business, follow the prompts and you will be online and up to date in no time.
How do I change my address on Google Maps?
Navigate your browser to business.google.com and login using your credentials used to create your Google My Business account. Select the red Edit button next to your business name. If you have multiple business locations, you may need to select Manage location to navigate to the screen with the red Edit button.

1. Under the Address section, select the symbol of the pencil to edit your details.

2. Enter your physical address details. Ensure this is as accurate and specific as possible and include unit numbers (eg 5A) where applicable.

3. If you are a business that delivers services to an area (e.g. plumber, photographer etc.) select the option I deliver goods and services to my customers at their location. You can then select either particular regions, or a kilometer radius for your delivery.

4. You can edit the marker location by dragging the red pin in the map box. Make sure you drag the pin to the centre of your location. Moving this pin will not change the address text you have already entered. It may be useful to switch to Satellite view in order to see the exact location.
When you change your address, you may be asked to verify the business again.
NB: the edit may not be visible straight away on Google Maps as it may be reviewed by Google prior to being published.
How do I show my service zone on Google Maps?
Navigate your browser to business.google.com and login using your credentials used to create your Google My Business account. Select the red Edit button next to your business name. If you have multiple business locations, you may need to select Manage location to navigate to the screen with the red Edit button.

1. Under the Address section, select the symbol of the pencil to edit your details.

2. Enter your physical address details. Ensure this is as accurate and specific as possible and include unit numbers (eg 5A) where applicable.

3. If you are a business that delivers services to an area (e.g. plumber, photographer etc.) select the option I deliver goods and services to my customers at their location. You can then select either particular regions, or a kilometer radius for your delivery.
NB: the edit may not be visible straight away on Google Maps as it may be reviewed by Google prior to being published.
How do I hide my business address on Google?
Navigate your browser to business.google.com and login using your credentials used to create your Google My Business account. Select the red Edit button next to your business name. If you have multiple business locations, you may need to select Manage location to navigate to the screen with the red Edit button.

1. Under the Address section, select the symbol of the pencil to edit your details.

2. If you work from home or don't want your customers to know where your business operates from, make sure the I also serve customers at my business address box is unticked.
You must still include a business address for the Google My Business account, but by ticking this box, the exact address will not be public.
 
How do I verify my business?
After you have added your business to Google, you will need to verify the business. The verification process ensures your business information is accurate and that only you, the business owner or manager, has access to it. You may see one or several types of verification depending on the type of business you manage.

Navigate your browser to business.google.com and login using your credentials used to create your Google My Business account. Select the business that you would like to verify, and click Verify Now.

Verify by postcard

1. On the verify request screen, make sure that your address is displayed correctly. You can also add and Optional contact name to help your postcard reach you.

2. Click Send Postcard.

3. Sit back and wait for your postcard, it should typically take 6 days to two weeks.

4. Once you receive the postcard visit business.google.com, log in and enter the code.

5. If you have not received the postcard within two weeks, request another postcard using the same method – sometimes they go missing in the post!

Verify by phone
(Phone verification isn't available for all businesses. If you don't see this option when you attempt to verify, request a postcard instead using the steps above.)

1. Make sure that you can directly answer your business phone number to receive your verification code. If you have an automated answering machine, verification by phone will not work.

2. Click verify by phone to have the code sent to your phone number via automated message.

3. Enter the code.
How do I add photos to my business?
Photos help people find your business across Google—including on Search and Maps — and come from both businesses themselves and their customers.

By adding your own business photos, you can showcase your products and services to people who are looking for what you offer.

Note: your photos won’t be eligible to show up on Google until you verify your business.

Navigate your browser to business.google.com and login using your credentials that you have used to create your Google My Business account. Click Manage location.

1. Click Manage photos on your business dashboard.

2. Choose the type of photo you would like to add. Select the most relevant category – it doesn’t need to be exact.

3. Upload the photo from your computer or choose one you've already uploaded. Make sure that the photos meet the content guidelines and best practices, as outlined here.

Using professional photography helps your business to stand out. If you need help with professional photography for store photos, product photography, or any way to show your products and services, contact us for more information.
Who owns my Google business profile?
The person who created the Google My Business page and the email address used will be the default Owner of that page.

When going through the steps to set up your Google business profile (see How do I get my business on Google?) you may have received this message:
If you can tell or guess who the listing belongs to using the partial email address, you can contact them directly and request a transfer of ownership (See How can I transfer ownership of a Google business profile?)

If you do not know who the listing belongs to, click the Request ownership button and follow the prompts. This can take some time, and unfortunately there is no quicker option. If there is incorrect information attached to the profile, we recommend reporting a problem to update that information asap.
How can I add a manager to my Google business profile?
Navigate your browser to business.google.com and login using your credentials used to create your Google My Business account. Navigate to the management page (see image below). If you have multiple business locations, select Manage location to navigate to the management page for a particular site or business.

At the top right hand corner of the page, select the circle logo and then Manage account.
Once in Manage Account, select Manage Permissions

On the Manage Permissions page you can invite and manage managers of the profile.
How can I transfer ownership of a Google business profile?
Navigate your browser to business.google.com and login using your credentials used to create your Google My Business account. Navigate to the management page (see image below). If you have multiple business locations, select Manage location to navigate to the management page for a particular site or business.

At the top right hand corner of the page, select the circle logo and then Manage account.
Once in Manage Account, select Manage Permissions

On the Manage Permissions page you can transfer ownership of a Google profile.

Important note: you can only transfer ownership of a Google profile to an existing manager. If the email/person is not already a manager, add them as a manager. After 24 hours of being a manager, they will be eligible to become owner. At this time, log in again and transfer ownership.

Google Street View FAQ

What is the difference between Google Street View and Google Street View Trusted?
Google Street View refers to the imagery captured by the Google car (or trekker or snowmobile!) and uploaded to Google Street View.

Google Street View Trusted refers to the imagery captured by Google Trusted Photographers from around the world and uploaded to Google Street View. Trusted Photographers can go where the Google car cannot go (including inside businesses, shopping centers, along beaches and public parks). 
Can I replace how my business appears on Google Street View?
The only way the imagery captured by the Google car for Street View to be replaced is for the Google car to drive past and re-capture the street.

The Google Street View virtual tours Lateral Vision capture technically don’t replace the images from the Google car, but we add extra imagery that is more prominent in Google Search and Google Maps. Our imagery appears as a ‘See inside’ or ‘See outside’ option and will often be seen ahead of the outdated Google car imagery.
How often does the car visit for Google Street View?
The Google car(s) are constantly driving the streets of Australia, capturing new imagery for Google Street View. You can check where they are now and where they are heading to next here.
Where does the Google Street View Trusted virtual tour appear?
Your Google Street View Trusted virtual tour is attached to your business’ Google profile and will appear in Google Search and Google Maps.
What can I do with my virtual tour?
As you already know, having this tour attached to your Google profile is great for engaging customers and ensuring your presence on Google is visible and up to date, but this is just the beginning.

You can also embed the virtual tour on your website, share direct links to the virtual tour with clients, share the virtual tour on social media and even include it in your next business presentation!
How can I embed the virtual tour on my website?
The first step is to access the embed code through Google Maps by:

1. Navigate your browser to maps.google.com.au and find your business through the search feature

2. Open the virtual tour and navigate to the location and point in the direction that you wish to share

3. Click the properties button (top left) and select 'share or embed image'

4. Copy the embed code

The code can then be used by your web developer and added to your website.

Bonus tip: you aren’t restricted by the first view of the virtual tour, navigate to the particular part of the tour you would like to embed and then get the embed code.

See these great examples:
Serenity Water Gardens
TAFE SA Tonsley Campus
How can I share a link to the virtual tour?
The first step is to access the share code through Google Maps by:

1. Navigate your browser to maps.google.com.au and find your business through the search feature

2. Open the virtual tour and navigate to the location and point in the direction that you wish to share

3. Click the properties button (top left) and select 'share or embed image'

4. Copy the share URL

This URL can then be sent to anyone!

Bonus tip: you aren’t restricted by the first view of the virtual tour, navigate to the particular part of the tour you would like to embed and then get the share URL.
How do I share the virtual tour on Facebook?
The first step is to access the share code through Google Maps by:

1. Navigate your browser to maps.google.com.au and find your business through the search feature

2. Open the virtual tour and navigate to the location and point in the direction that you wish to share

3. Click the properties button (top left) and select 'share or embed image'

4. Copy the share URL

The URL code can then be added to a Facebook post!

Bonus tip: you aren’t restricted by the first view of the virtual tour, navigate to the particular part of the tour you would like to embed and then get the share URL.

Real Estate Photography FAQ

How do I book a photo shoot for my property?
To book a photo shoot, you can either email us at info@lateralvision.com.au with the property details and preferred time or give us a call on 0408 329 712.
What is your cancellation/rescheduling policy?
We understand that availability can change however we ask for at least 24-hours notice to cancel or reschedule a photo shoot.
Within the 24-hour window, a cancellation fee of $50 is payable.
What about bad weather?
If it is raining, we can shoot the interior of the property and then return for the exterior photos. Alternatively, we can reschedule the entire shoot.

No reschedule fee is payable for rain.
If it is overcast, we can digitally replace the sky. There is no additional fee for sky replacement.
When can I expect my photos and floor plan to be delivered?
We always aim to deliver finished photos and floor plan the next day (Monday-Friday).
Who owns the photos?
Once payment is received, ownership rights in the still photographs and floor plans are assigned to the agent/client.

Lateral Vision retain the in perpetuity right to use the still photographs and floor plans in their own marketing material.
What can I do to make my property photo-ready?
Our goal is to make the property look its best, but when we arrive the property should be clean, free from clutter and ready for photos. We have a room-by-room guide for homeowners with tips on preparing a home for real estate photography.
View or download now
What types of properties do you photograph?
All types. We work with a large range of agents and clients and can photograph anything from a multi-million-dollar property or a brand new build to a retro maisonette or demolition job.
How much Photoshop editing will you do?
The post-processing of photos is an important part of our service, however we will not Photoshop to add or remove aspects of a property which could mislead or confuse people.
For example, we will not remove power lines, alter the view from a window or repaint an old wall to make it look new again.

There are some fantastic Photoshop options we offer upon request, including sky replacement and decluttering

Terms and Conditions

Google Street View Trusted
While Lateral Vision makes every effort to ensure the client’s web presence will be increased as a result of photographing and uploading a Google Street View Trusted tour and Google Feature Photography with us, the client acknowledges that Lateral Vision has no authority to rank images on Google Maps, Google Search or other Google services. Google retains sole control over the appearance and ranking of images within all Google services. Google may change the appearance and ranking of images at any time.

Lateral Vision cannot guarantee the client any additional website traffic as a result of undertaking a Google Street View Trusted tour.

Time & Date of Services
Lateral Vision and the client will work together to find a suitable time to capture the photographic services agreed. Lateral Vision understand that circumstances change and sometimes the client will need to re-schedule. We ask for at least 48-hours notice to cancel or re-schedule a Google Street View photo shoot. Within the 48-hour window, Lateral Vision retain the right to charge a cancellation/re-booking fee. The fee is generally $50, but may vary depending on the distance the photographer has traveled to facilitate the provision of the service or work already completed.

Ownership
The client acknowledges that they do not have ownership over the virtual tour that is produced. Google take ownership of any tour images that are uploaded to their service, and may remove these at any time. The client acknowledges that Lateral Vision has no control over this process and does not accept liability under these circumstances. The client also acknowledges that Lateral Vision may not have the power to edit or remove a virtual tour once it has been uploaded to Google.

Licensing
Google take ownership of any virtual tour images that are uploaded to their service. They reserve the right to use these images as examples of Google’s services and to advertise their professional services. Lateral Vision reserve the right to use any tours created for promotional purposes.
General Photography Including Google Feature Photography
Time & Date of Services
Lateral Vision and the client will work together to find a suitable time to capture the photographic services agreed. Lateral Vision understand that availability can change however, we ask for at least 48-hours notice to cancel or reschedule a photo shoot. Within the 48-hour window, a fee of $50 is payable. If the photographer has already traveled to facilitate the provision of the service, Lateral Vision reserve the right to charge a reschedule fee up to the full amount for the services agreed.

Ownership
Once payment is received, ownership rights in the still photographs and floor plans (including intellectual property rights) are assigned to the client. Lateral Vision and the photographer retain the in perpetuity right to use the still photographs and floor plans in their own marketing material.
Real Estate
Time & Date of Services
Lateral Vision and the client will work together to find a suitable time to capture the photographic services agreed. Lateral Vision understand that availability can change however, we ask for at least 24-hours notice to cancel or reschedule a Real Estate photo shoot. Within the 24-hour window, a fee of $50 is payable. If the photographer has already travelled to facilitate the provision of the service, Lateral Vision reserve the right to charge a reschedule fee up to the full amount for the services agreed.

If it is raining, we can shoot the interior of the property and then return at the earliest day possible for exterior photos. Alternatively, we can reschedule the entire shoot. No reschedule fee is payable for inclement weather (as determined by Lateral Vision).

Expectations of the Property
All properties should be photo-ready when we arrive. If it is necessary to re-schedule, Lateral Vision reserve the right to charge a reschedule fee.
It is an expectation that the property will be accessible at the time scheduled. If we are unable to access the property within a reasonable time, rescheduling will be necessary and a reschedule fee will apply.

Ownership
Once payment is received, ownership rights in the still photographs and floor plans (including intellectual property rights) are assigned to the client. Lateral Vision and the photographer retain the in perpetuity right to use the still photographs and floor plans in their own marketing material.